Privacy Policy

Blacktown Plumbing Experts ("we", "us", or "our") operates the website blacktownplumbingexperts.com.au (the "Site"). We are committed to protecting your personal information and your right to privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or contact us about our plumbing services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Fill in the contact or quote request form on our Site
• Call us directly on our business phone number
• Send us an email
• Interact with our Site in ways that generate analytics data

The personal information we may collect includes:

• Full name
• Phone number
• Email address
• Suburb or address (to determine service area eligibility)
• Description of your plumbing issue or service request

We also automatically collect certain non-personal information when you visit our Site, including:

• IP address and browser type
• Pages visited and time spent on the Site
• Referring website or search terms
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiry or quote request
• Schedule and arrange plumbing service attendance
• Send confirmation communications related to your booking
• Improve our website and service offerings
• Comply with our legal obligations

We do not use your personal information to:

• Send unsolicited marketing or promotional emails
• Sell or share your information with third-party marketers
• Build advertising profiles or retarget you with paid ads

3. Disclosure of Your Information

We may share your personal information with:

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

4. Cookies and Analytics

Our Site uses cookies — small text files stored on your device — to improve your browsing experience and collect analytics data. We use:

• Google Analytics 4 — to understand how visitors use our Site (pages visited, session duration, device type). This data is anonymised and aggregated. You can opt out via Google Analytics Opt-Out.
• Functional cookies — to remember form data and maintain session state.

You can control cookie settings through your browser. Disabling cookies may affect some functionality of the Site.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. Our Site uses HTTPS encryption (SSL/TLS) for all data transmission.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with services and comply with our legal obligations. Enquiry and contact form data is typically retained for 24 months, after which it is deleted or anonymised.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request that we delete your personal information (subject to our legal obligations)
• Withdraw consent to our use of your information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our Site may contain links to third-party websites (such as NSW Fair Trading or Blacktown City Council). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

If you are not satisfied with our response to a privacy complaint, you may contact the
Office of the Australian Information Commissioner (OAIC) at oaic.gov.au